Built for international brands that need a reliable Canadian import pathway
Importer of Record Canada Canadian Address Support Cosmetics & Skincare CNF Support Bilingual Labelling Logistics & Customs Coordination
Why IOR Matters

A Canadian Import Partner Helps Reduce Friction Before Products Enter the Market

Selling into Canada requires more than shipping product across the border. Brands must consider product classification, ingredient and formula documentation, labelling, Canadian regulatory expectations, importer information, customs readiness, and the practical launch pathway.

ICG helps international companies organize these pieces into one coordinated plan. For suitable products, we can support the Canadian Importer of Record relationship while also helping your team prepare the documentation and operational steps needed for a more confident launch.

Canadian Address Requirement

Need a Canadian Address for Cosmetic Notification?

For cosmetic products, Health Canada's Cosmetic Notification process requires Canadian manufacturer or importer information, including a Canadian address. For international brands without a Canadian office, this can create a practical barrier to market entry.

ICG can support qualified cosmetic and skincare brands with Canadian Importer of Record services, Canadian address support, CNF review or updates, bilingual label review, ingredient and claims screening, import documentation coordination, and launch-readiness planning.

Important Distinction

IOR Support Is Not Just Address Use

ICG presents IOR support as part of a professional compliance and import-readiness relationship. Before we agree to support a product, we review the category, documentation, ingredients, labels, claims, shipment plan, and intended Canadian sales pathway.

Canadian address and importer information support
Product and documentation review before onboarding
CNF, label, and claims readiness for cosmetics
Customs, broker, warehousing, and launch coordination
IOR Service Scope

What Our Importer of Record Service Can Include

ICG supports brands that need more than a freight forwarder, broker, or mailing address. We help connect compliance, documents, labelling, logistics, and commercial readiness.

IOR

Importer of Record Support

Canadian import partner support for qualified brands and products, with clear onboarding, documentation expectations, and defined responsibilities.

CA

Canadian Address Support

Canadian address support where appropriate, especially for cosmetic notification and Canadian market-entry documentation requirements.

CNF

Cosmetic Notification Support

CNF review, new submission support, amendment support, and alignment of product, formula, label, and importer information.

LBL

Bilingual Label Review

English and French label review for product identity, declarations, warnings, directions, ingredients, importer details, and presentation.

DOC

Product Documentation Review

Review of ingredient lists, concentrations, SDS, manufacturer details, claims, artwork, packaging files, and supporting documents.

LOG

Logistics & Launch Coordination

Support for customs planning, broker communication, warehousing, relabelling, fulfillment planning, and launch readiness.

How We Work

A Clear 4-Step IOR Onboarding Process

Our process is designed to confirm fit, identify compliance gaps, and prepare the practical import pathway before product enters Canada.

1

Product & Document Review

We review your product category, formulas, labels, SDS, manufacturer information, claims, and Canadian sales plan.

2

IOR Fit Assessment

We determine whether ICG can support the products as Canadian Importer of Record and identify the requirements for onboarding.

3

Compliance Readiness

We address CNF, bilingual labelling, claims, ingredient, documentation, importer information, and shipment-readiness gaps.

4

Import & Launch Support

We coordinate the practical pathway with your team, broker, warehouse, distributor, or fulfillment partner as needed.

Product Categories

IOR and Market-Entry Support for Regulated Product Categories

ICG is especially well positioned for professional and consumer brands in cosmetics, skincare, wellness, natural health products, and related healthcare categories.

Documents Needed

What We Review Before IOR Onboarding

Before ICG agrees to act as Importer of Record, we need to understand the product, documentation, regulatory status, and intended Canadian pathway.

Formula / Ingredient ListINCI names, concentrations, ingredient function, and formula version.
Label ArtworkEnglish/French copy, warnings, directions, product identity, net quantity, and importer details.
Claims & Marketing CopyWebsite copy, packaging claims, brochure text, social claims, and product positioning.
Existing CNF or FilesCNF number, .HCXS file, previous submissions, amendments, or prior Canadian importer details.
SDS & Manufacturer DetailsSafety data sheets, manufacturer identity, country of origin, and manufacturing documentation.
Shipment & Sales PlanPlanned shipment size, broker, warehouse, distributor, Amazon, clinic, spa, or e-commerce pathway.
Best Fit Clients

Who This Service Is For

International skincare and cosmetic brands without a Canadian office
Professional-use brands selling through clinics, spas, aestheticians, or distributors
Companies needing Canadian address support for cosmetic notification
Brands needing label, claim, ingredient, CNF, and customs coordination
Exporters that want one Canadian partner for compliance, logistics, and launch planning
FAQ

Frequently Asked Questions About Importer of Record Services in Canada

These answers help international brands understand how IOR support fits into Canadian market entry.

What is an Importer of Record in Canada?
An Importer of Record is the party associated with bringing goods into Canada and coordinating required import information, documentation, and customs-facing processes. In practice, the exact role depends on the product category, commercial arrangement, documentation, and compliance pathway.
Can ICG act as our Canadian Importer of Record?
ICG can support qualified brands and products as a Canadian import partner after reviewing the product category, ingredients, documentation, labels, claims, manufacturer information, and intended Canadian sales pathway.
Can ICG provide Canadian address support for cosmetic notification?
Yes, for qualified cosmetic brands. ICG can provide Canadian address support as part of a broader IOR, CNF, documentation, labelling, and import-readiness relationship. This is not offered as address-only rental.
Does ICG help with Cosmetic Notification Forms?
Yes. ICG can help review, prepare, submit, or update Cosmetic Notification Forms where appropriate, including alignment of formula information, product identity, manufacturer or importer information, and label details.
Can ICG update an existing CNF?
Yes, where the required information and authority are available. Existing CNF updates are easier when the brand can provide the prior submission details or .HCXS file, current formulation, label artwork, and manufacturer information.
Can we ship products first and fix compliance later?
ICG recommends reviewing documentation, labels, claims, importer information, and regulatory requirements before shipment. Fixing avoidable issues after goods arrive in Canada can create delays, relabelling costs, customs problems, and commercial disruption.
Does ICG provide warehousing, relabelling, or fulfillment support?
ICG can help coordinate warehousing, relabelling, pick-pack-label workflows, courier handoff, and related launch logistics where appropriate. These services can be structured as add-ons to IOR and market-entry support.